FAQ

HOTEL POLICY

Cancellation Policy

Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation. To change your booking or for enquiries, please contact:

Telephone: +66 35 246 388
Email: stay@salabangpa-in.com

Please note that changes to the reservation will be subject to availability and any rate differences.

Additional cancellation policies:

  • Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks.
  • For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.
  • This policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the booking rate rules and contact the group organiser/hotel for more information.
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

Guaranteed Reservation

Reservations must be guaranteed with a valid credit card at time of booking, which equally must be presented for verification upon check-in. Please note, special event dates may have modified deposit and cancellation policies. These rate specific policies will be noted in the price breakdown & policies section. A government issued photo ID (passport for non-Thai residents) will be required at time of check-in. For credit card bookings, no deposit required to cover incidentals.

Early Arrival / Late Departure / Early Departure

Check-in time is 3:00 pm and check-out time is 12:00 pm (noon). Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply. If you check out or leave before your scheduled departure date, this will remain non-refundable.

Taxes & Fees

Room rates are subject to the following nightly fees:

  • Value Added Tax of 7% per night
  • Service Charge of 10% per night

Pet Policy

We welcome dogs at our hotel. For more information, click here to view our Dog Friendly Offers.

Smoking

Smoking is prohibited in guest rooms, including outdoor balconies and terraces. Designated smoking areas are available in public areas, food and beverage outlets. In the event smoking occurs in a guest room, a cleaning fee of THB 5,000 will be charged per room, per night. Though the use of cannabis in Thailand is presently legalized for public areas, please refrain from smoking this whilst on our PRIVATE property.

Photo Policy

We love our spaces just as much as you do — and we’re so happy you’re excited to photograph and share! With that in mind, we ask you please respect our highly-designed spaces and the privacy of our hotel guests and visitors while taking any images. 

Mobile phone / SLR camera photography is permitted with limitations:

  • No more than 5 minutes of dedicated photo taking please
  • Privacy and respect for hotel guests must be observed at all times.
  • Doors, hallways, passages, etc. may not be blocked for any reason.
  • Spaces must remain 100% intact – furniture, design elements, seating, etc. cannot be moved, rearranged, or stood on.
  • Respect for the working staff must be considered at all times
  • No professional shoots with camera crews / equipment unless authorized by the Boutique Hotel Management

To book a professional photoshoot or submit an inquiry, please click here to submit the form or email marketing@salahospitality.com

SPECIAL ROOM OPTIONS

Cribs & Rollaways

Complimentary cribs can be provided by request. As cribs are limited, please let us know at time of booking.

Connecting Rooms

Connecting rooms are not available, but we can arrange for rooms side by side to accommodate your needs. Please let us know your preferences at the time of booking.

Accessible Rooms

We do not provide accessible rooms but are delighted to see how we can assist any specific needs upon request.

Telephone: +66 35 246 388
Email: stay@salabangpa-in.com

MARRIOTT BONVOY

Participation

sala bang pa-in is a participating Marriott Bonvoy hotel through Design Hotel. Eligible members can earn Marriott Bonvoy points and Elite Night Credits on qualifying stays booked through eligible channels.

Eligible Bookings

Marriott Bonvoy benefits apply to bookings made through:

  • Marriott.com
  • Marriott Bonvoy App
  • Marriott Customer Engagement Centre
  • Direct bookings with the hotel
  • Eligible GDS public rates

Bookings made through online travel agencies such as Booking.com and Expedia are not eligible for Marriott Bonvoy points or Elite benefits.

Earning Points

Members earn 10 Marriott Bonvoy points per US$1 spent on qualifying charges.

Eligible charges include:

  • Room rate
  • Food and beverage charged to your room
  • Minibar
  • Room service
  • Laundry charged to your room

Points are not earned on:

  • Spa treatments
  • Activities and experiences
  • Airport transfers
  • Taxes
  • Service charge
  • Meetings and events

Multiple Rooms

Members may earn points on up to three rooms provided:

  • They pay for all rooms
  • They personally stay in one of the rooms
  • All rooms have the same stay dates

Elite Night Credits are awarded only for the room occupied by the member.

Meetings & Events

Group bookings, meetings and events do not earn Marriott Bonvoy points when billed under an event contract.

Guests attending a group who book and pay for their own accommodation separately may still earn points and Elite Night Credits for their individual stay.

Elite Benefits

Elite Night Credits

Every eligible paid night counts towards your Marriott Bonvoy Elite status. Elite Night Credits help members progress through Silver, Gold, Platinum, Titanium and Ambassador Elite status.

Room Upgrades

Complimentary room upgrades are offered based on availability and your Marriott Bonvoy Elite status. Suite upgrades are available for Platinum Elite members and above, subject to availability.

Late Check Out

Gold Elite members may receive a 2pm late check out, while Platinum Elite members may receive a 4pm late check out, both subject to availability.

Guaranteed late check out is not offered.

Redeeming Points

Members can redeem Marriott Bonvoy points for complimentary stays at sala bang pa-in, subject to availability.

We also participate in Marriott Bonvoy's Fifth Night Free benefit when redeeming five consecutive award nights.

Programme Exceptions

As a Design Hotels™ property, we do not participate in the following Marriott Bonvoy programmes:

  • PointSavers
  • Instant Redemption (using points to pay for dining, spa or hotel charges)
  • Suite Night Awards
  • Your24
  • 48 Hour Guaranteed Availability
  • Guaranteed Late Check Out
  • Mobile Check In
  • Member Rates

OTHERS

Business Services

While sala bang pa-in does not have a formal business center, we offer a range of services to meet your needs, including IT services, HDMI cables and printing and scanning services.

Parking

Free hotel parking is available, subject to availability.

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